Effective Date: November 2024
MOPC Network, a division of the Municipality of Pictou County, (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and protect your information when you use our internet services. By using our services, you agree to the terms described in this statement.
1. Information We Collect
We collect various types of information to provide and improve our services. This may include:
• Account Information: When you sign up for our services, we collect personal information, such as your name, address, phone number, email address, and payment details.
• Usage Information: We collect information about how you use our internet services, including data usage, IP addresses, websites visited, connection times, and other service usage data.
• Technical Information: To troubleshoot and optimize our services, we may collect information from your equipment, such as device type, operating system, connection type, and signal quality.
• Customer Support Information: If you contact us for support, we may collect information about your inquiry and our response, including communications and troubleshooting notes.
2. How We Use Your Information
We use the information we collect to:
• Provide, manage, and improve our internet services.
• Monitor service quality and troubleshoot connectivity issues.
• Process your payments and manage your account.
• Communicate with you about your account, service updates, offers, and promotions.
• Comply with legal obligations and enforce our terms of service.
• Conduct research and analysis to improve our products, network performance, and user experience.
3. Information Sharing and Disclosure
We may share your information with:
• Service Providers: Third-party service providers who assist us in providing our services, such as billing, customer support, or technical services. They are obligated to protect your information and use it only for the purposes we specify.
• Affiliates and Partners: Our affiliated companies and trusted partners may receive limited information as needed to enhance or support our services.
• Legal Compliance and Protection: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to requests from law enforcement or government authorities. We may also disclose information to protect our rights, privacy, safety, and property or that of others.
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, and disclosure. These measures include data encryption, secure servers, and access controls. While we strive to protect your information, no security measures are completely foolproof, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.
6. Your Privacy Choices and Rights
Depending on your location, you may have certain rights over your personal information, including:
• Access and Correction: Request access to or correction of the personal information we hold about you.
• Deletion: Request deletion of your personal information, subject to legal and contractual limitations.
• Opt-Out: Opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise your rights or inquire about your privacy preferences, please contact us at info@mopcnetwork.ca or 1-833-727-2256.
7. Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to enhance your experience, analyze usage, and customize our services. You can control cookie settings in your web browser, although disabling cookies may affect certain features of our services.
8. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by updating the effective date and, where required, provide additional notice.
9. Contact Us
If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us:
• Email: info@mopcnetwork.ca
• Phone: 1-833-727-2256
• Mailing Address: PO Box 910, Pictou, NS B0K 1H0
Thank you for choosing MOPC Network. We are committed to protecting your privacy and providing a safe, reliable internet experience.
